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Manage User Levels in Your Account
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Mailchimp accounts have up to five levels of access available for users: Viewer, Author, Manager, Admin, and Owner. Both the Owner and Admin can invite other users to join, and they can assign user levels.
Your pricing plan determines the number of seats and levels of access available to you.
In this article, you'll learn the differences among user levels and how to grant and remove account access.
User levels
| User Level | Description | Plan Type Requirement |
|---|---|---|
| Owner | The Owner serves as the primary contact for the account. Owners can perform all actions in the account, including inviting new users, editing billing information, and closing the account. | Any plan |
| Admin | The Admin has the same permissions as the Owner. | Essentials, Standard or Premium |
| Manager | The Manager can create and send campaigns, import audiences, and view reports, but can't view billing information, export audiences, or close the account. | Premium |
| Author | The Author can create, edit, and delete campaigns and templates, and view reports. | Standard or Premium |
| Viewer | The Viewer can view reports in the account. | Standard or Premium |
Note
- You can transfer ownership of your account at any time. You need to have two users with Admin permissions so that you can transfer ownership from the current Owner to the other Admin.
- The Transactional Email integration page is limited to the account Owner and Admins.
Grant account access
The Account users page displays the names, usernames, and user levels for everyone with access to your Mailchimp account. From this page, you can revoke access, view pending account invitations, and re-send or cancel invitation emails. You can invite up to 5 new account users in a 24 hour period.
To grant account access to a new user, follow these steps.
Click your profile icon and choose Account.
Click the Settings drop-down menu and choose Users.
- Click Invite A User.
- Input the email address of the person you want to grant access to and choose an option under User type. Add a message to share instructions or other information for that person.
- Click Send Invite.
The email invitation asks the recipient to join your account under the user level you selected. The recipient can create a new username and password, or log in with their existing Mailchimp account. To better protect accounts with multiple users, add two-factor authentication to your Mailchimp account with Google Authenticator.
Troubleshoot a user invite
If you've sent an invitation email to add a user to your account but the email hasn't arrived in their inbox, there are a few things that could be going on. Here are a few common issues with email account invitations and some tips on how to troubleshoot.
- The address contained errors or was mistyped.
Make sure you typed the correct address when you sent the invitation. - The email is still in transit.
Depending on internet traffic and how busy the recipient's ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times. - The email is getting trapped by spam filters.
Ask the recipient to check their junk or spam folder to see if the activation email landed there. If it's not there, it may still be getting blocked at the server level. Resend to an alternate email address, or ask the recipient talk to their server administrator. - The email is being blocked by a corporate firewall.
Corporate email servers sometimes have firewalls, which block certain emails for security reasons and to prevent spam. See if your recipient has an alternate address that you could send to, or ask them to check with their server administrator to see if they need to get Mailchimp's servers allowlisted (other providers may refer to as "whitelisted").
Change account access
An Admin can change a user's level of access from the Users page in their account.
Click your profile icon and choose Account.
Click the Settings drop-down menu and choose Users.
- Click Edit for the user whose access level you want to change.
- Choose the level of access you'd like to grant this user, and click Save.
Transfer Account Ownership
You can transfer ownership of an account to any Admin on your account. After you've made a user an Admin following the steps above, repeat the process to change their user level to Owner and click Save. The previous Owner's user level will automatically revert to Admin.
Remove account access
Owners and Admins can revoke access to users at any time, while Managers, Authors, and Viewers can only revoke their own access.
When a user’s access is revoked from an account, any API keys they created in the account are removed. If they have access to the account through either Mailchimp for iOS or Android, they are logged out of the account in the app.
Revoke Access (Owner or Admin)
Anyone with Admin permissions can delete any other user's access. If an Admin wants to revoke their own access, a different account Admin or the Owner will need to revoke access.
Click your profile icon and choose Account.
Click the Settings drop-down menu and choose Users.
- Click the Revoke Access button for the user you want to remove.
- In the pop-up modal, click Yes, Delete User.
Revoke your own access
When you leave an account, your profile is completely deleted and you can no longer access the account. If this is the only account you have access to, your username and password will stop working on the login page. To permanently revoke your own access, follow these steps.
Click your profile icon and choose Profile.
In the Connections and notifications section, find the account you want to leave and click Leave Account.
Compare user level permissions
Account actions
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Invite users |  |  | | |
| Revoke account access | | | | |
| Set user access level | | | | |
| Require 2-factor authentication | | | | |
| Change billing information | | | | |
| Change company/organization name | | | | |
| Add or access API keys | | | | |
| Check/reconnect integrations | | | | |
| Referral program | | | | |
| Account export | | | | |
| Close account | | | | |
| Add files to content studio | | | | |
Audience actions
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create audiences | | | | |
| View audiences | | | | |
| Audience export | | | | |
| Audience import | | | | |
| Add contacts | | | | |
| Delete contacts | | | | |
| View segments | | | | |
| Edit audience settings | | | | |
| Archive contacts | | | | |
Email design
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create or import templates | | | | |
| Edit templates | | | | |
| Create campaigns | | | | |
| Edit campaigns | | | | |
| Send/publish campaigns | | | | |
| Pause/unpublish campaigns | | | | |
| Delete campaigns | | | | |
Reports
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| View reports | | | | |
| View abuse reports | | | | |
| View campaign statistics | | | | |
| Use conversations | | | | |
| View recipients | | | | |
| Top locations | | | | |
| Contact details | | | | |
| Open details | | | | |
| E-commerce product activity | | | | |
| Domain performance | | | | |
Ads
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create campaign | | | | |
| Place order | | | | |
| Get order information | | | | |
| Pause/unpause campaign | | | | |
| End campaign | | | | |
| Replicate campaign | | | | |
| Publish campaign | | | | |
Websites
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create your website | | | | |
| Publish/unpublish your website | | | | |
| View report | | | | |
Stores
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create your store | | | | |
| Enable/disable your store | | | | |
| Add/Update a product | | | | |
| View products | | | | |
| Hide/Unhide a product | | | | |
Appointments
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create Service | | | | |
| View Service | | | | |
| Edit Service | | | | |
Landing pages
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create campaign | | | | |
| Publish/unpublish campaign | | | | |
| Replicate campaign | | | | |
Postcards
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create campaign | | | | |
| Place order | | | | |
| View report | | | | |
Domains
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Verify a domain | | | | |
| Connect a domain | | | | |
| Purchase a domain | | | | |
Customer Journeys
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create Customer Journey | | | | |
| View Customer Journey | | | | |
| Turn on/pause & edit/turn back on Customer Journey | | | | |
Mailchimp Inbox
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| View messages | | | | |
| Leave comments | | | | |
| Send messages | | | | |
| Toggle user notifications | | | | |
Surveys
| User Action | Admin | Manager | Author | Viewer |
|---|---|---|---|---|
| Create survey | | | | |
| Edit survey | | | | |
| Publish survey | | | | |
| Delete survey | | | | |
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