Change Your Websites & Commerce Plan

Mailchimp's flexible pricing plans work with you as your needs change over time. Websites & Commerce plans are for product and service merchants who want to get the most out of their online business. With a Websites & Commerce plan, you can connect or purchase a custom domain for your Mailchimp website, and have access to our store and appointment scheduling tools.

In this article, you'll learn how to change your Websites & Commerce pricing plan.

Before You Start

Here are some things to know before you begin this process.

• If you are on a Marketing plan or legacy plan, this process is slightly different. To learn more, check out Change or Pause Your Marketing Plan or Change or Pause Your Legacy Pricing Plan.
• If you’re on a Pay as You Go plan, you’ll need to move to a Standard Marketing plan before you can purchase a Websites & Commerce plan.
• Owners and Admins may upgrade and downgrade their plan. Managers may view In-App Shopping but cannot make changes
• To learn more about what features come with each plan type, check out About Mailchimp Pricing Plans.

Upgrade

If you upgrade your Websites & Commerce plan in the middle of a billing cycle, you’ll have access to the new features immediately and your monthly bill will be prorated.

If you upgrade from a Pay As You Go plan to a Websites & Commerce plan, the monthly billing process starts immediately. In order to upgrade from Pay As You Go, you will be placed on a monthly Standard plan first. If you have remaining Pay As You Go credits, they'll be converted into Referral credits and applied to your purchase. If any credits remain after the initial purchase of the monthly plan, we’ll apply the credits to the next monthly bill.

To upgrade your Websites & Commerce plan, follow these steps.

1. Click your profile icon and choose Account.
   

2. Click the Billing drop-down and choose Monthly plans or credits.
   

3. In the Websites & Commerce Plan section, click Change Plan.
   
   This will take you to the in-app shopping page with all your plan options.

4. Choose the plan you want and click Upgrade Plan.
   

5. Enter your payment information and click Pay Now.
   

When you complete your upgrade, you'll see a success message: "Your plan was successfully upgraded."

Downgrade

If you downgrade your plan mid-cycle, you’ll still have access to the plan features until the end of that billing cycle.

If you’re a Plus or Core Commerce user and Free Marketing user with more seats than allowed for the Free commerce plan, you will be able to downgrade to free, place the account in a no-send state if you haven’t complied with the seats limit by your billing date.

If you’re a Plus Commerce user and Free Marketing user with more seats than allowed for the Core Commerce plan, you’ll need to remove seats before you can downgrade to Core commerce.

If you’re a Plus or Core Commerce user and Standard or Premium Marketing user, you can downgrade to any Commerce plan with any number of seats in use.

To downgrade, follow these steps.

1. Click your profile icon and choose Account.
   

2. Click the Billing drop-down and choose Monthly plans or credits.
   

3. In the Commerce Plan section, click Change Plan.
   
   This will take you to the in-app shopping page with all your plan options.

4. Choose the plan you want and click Downgrade Plan.
   

5. Review your downgrade. If you are satisfied with your selection, check the box at the bottom of the screen to acknowledge that you understand the changes.
   

6. Click Downgrade.

Cancel a pending downgrade

If you change your mind about downgrading your existing plan, you can cancel the pending downgrade.

To cancel a pending downgrade, follow these steps.

1. Click your profile icon and choose Account.
   

2. Click the Billing drop-down and choose Monthly plans or credits.
   

3. Click Cancel Downgrade.