Product Advice
How to Manage Your Audience in Mailchimp
Get organized and put your customer data to work when you use Mailchimp for CRM.
Tags & Custom Fields
Unlock better targeting when you bring custom contact data into Mailchimp
With all your contact insights organized in Mailchimp, it’s easy to send messages that matter.
Organize contacts however you need to with tags
Tags are customizable labels you create for your contacts based on what’s important for you to know. While Mailchimp comes with lots of built-in ways to search within your audience data, tags let you add insights unique to your needs—then use them to create segments.
Best of all, they’re completely flexible: easily stay organized when you tag multiple contacts on import, or even add tags automatically based on the specific landing page they signed up on.
First, tag and target
Once you start tagging contacts, you’ll see your most commonly used tags on your audience dashboard, so you can start sending targeted campaigns to these segments with just a few clicks.
Let people tell you what they want to hear from you
By adding customized fields to your Mailchimp signup forms, you can let your contacts tell you about their preferences, and organize contacts based on specific interest groups within your audience.
Deliver automated messages based on what you know
Now that you know what your audience likes, you can deliver automated messages tailored to their behaviors and preferences. Our Customer Journey builder allows you to visually build paths to send relevant messages based on tags. For example, you can tag a new customer, and start a welcome journey as soon as the tag is applied.
Use your unique insights to drive better segmentation
As you bring custom insights into Mailchimp, they’ll also be added as filtering options for building segments—so you can use a combination of tags, custom form fields, and a number of other filters to find exactly who you want to talk to as your audience grows.
"We're using tags to organize our audience depending on what they've done and how they interact with us. I’m a marketing department of one, so having an easy method to segment our audience is essential."
Terry Conway, Marketing and Communications Director World Arts West
See how they do it
Customize tags and draw insights from your product
Get to know who’s using your web or mobile app and automatically create tags based on interests and attributes—so you can quickly take action on these insights in your marketing. From a flexible API to a new Mobile SDK, Mailchimp makes it easy to connect your data.
Integrate tags across tools
Manage tags in Mailchimp’s mobile app
Create, edit, and delete tags from a contact in the moment. Save time by sending targeted campaigns based on tags or segments in just a few clicks.
It’s easy to get started.
And it’s free. Two things everyone loves.
See more tips for managing your audience in Mailchimp
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