Director, Employee Experience and Engagement

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Director, Employee Experience and Engagement will report to the VP of Talent, Culture, and Inclusion. The role will lead and develop a holistic approach to employee engagement at Mailchimp to enable a more equitable employee experience where all of our peeps have a sense of belonging and equal opportunity to succeed.

From active listening to analyzing data, this person is passionate about creating positive and impactful experiences for our employees to grow. If this sounds like you, we would love to hear from you!

What you'll do here:

• Redefine Mailchimp’s employee engagement strategy to include a continuous listening approach across the entire employee lifecycle, from onboarding to offboarding, and all the moments that matter in between.
• Conduct an end to end audit of all current employee experience sentiments collected across the employee life cycle and identify gap and opportunities to improve.
• Develop company-wide action planning framework and tools, including standard work, communication planning, and key performance indicators and success factors.
• Partner with the People Data and Analytics team to define the technical requirements needed to identify the right technical tools and solutions.
• Lead cross-functional team of People Ops, People Partners, Culture & Inclusion, and Data Analytics team members for planning and execution across the enterprise.
• Create a compelling narrative for the employee engagement strategy that will keep the voice of employees front and center.
• In partnership with People Data & Systems team, present product/platform information and roadmap to leadership and internal partners; organize product details and statuses in regular email communications and presentations; and recommend product features including cost-benefit analysis to support product recommendations.
• Participate in vendor platform update processes including reviewing functional enhancements specific to or impacted new, enhanced, or updated functionality. This includes reviewing vendor documentation, creating test cases, executing test cases or reviewing test case results, communicating with stakeholders, etc.
• Embrace design-thinking toolkits and human-centered design when building solutions to empower and enable the employee experience.

We'd love to hear from you if you have:

• 8 + years of experience with program or product management including leading cross-functional teams and people management and deep expertise working with technology solutions to optimize employee experience.
• Demonstrated experience in building enterprise-level employee engagement programs, specifically in a matrix environment
• Understanding of experience design best practices and principles.
• Demonstrated ability to identify and explain data insights, research and proposed digital/technology and other solutions through storytelling and effective presentations.
• Experience with natural language processing for case management, content management and easy-to-use mobile and web platforms.
• Previous strategic HR Center of Excellence or HR Business Partner background is a strong bonus.
• Ability to build business cases, gather requirements, deliver project plans and execute on schedule.
• Strong technical aptitude for organization readiness and tactics to generate awareness, understanding and adoption.

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Louisiana, Massachusetts, New Jersey, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $142,000. For all other locations, base salary will vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are working toward becoming a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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