Customer & Data Communications Strategist

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We’re looking for a team member to find, develop, and share customer stories, platform data and insights, and industry trends with media, while working alongside a variety of teams to make it happen. This person would connect storytelling and data/insights to all aspects of corporate communications—speaking engagements, brand and product launches, thought-leadership opportunities, executive social, trend stories, and other proactive and reactive features—to showcase Mailchimp’s customers and position Mailchimp as synonymous with small business success. This is a strategic and creative role with customers at the heart. 

The ideal candidate will have experience interpreting data, keeping an eye on trends, and having a journalistic sensibility to tell the right stories to the right audiences. The role requires initiative, strong writing, communication, and critical thinking skills, the ability to prioritize and manage multiple tasks and work cross-functionally, flexibility, and a willingness to learn. You’ll have the opportunity to grow and develop customer and data PR programs and expand the overall capabilities of Mailchimp’s corporate communications. 

This position reports to the Senior Manager of Corporate Communications. The Corporate Communications team is part of the Communications and Corporate Affairs department which also includes Internal and Strategic Communications, as well as Corporate Citizenship and Public Affairs. 

What you'll do:

• Source and tell compelling customer stories externally through earned media, executive speaking opportunities, and conferences/events, and work closely with marketing to amplify those stories across marketing channels such as .com, social, and paid media
• Participate in or lead customer discovery calls and interviews to capture their story, onboarding customers for use across the business, maintain databases, talking points, and other customer documents  
• Support development and execution of marketing communication campaigns, including reports, trend articles, bylines, and customer story profiles
• Maintain and update data and stats for trend stories, thought leadership, PR opportunities, executive and marketing social, and brand and product launches.
• Identify patterns and trends within data sets and developing compelling stories
• Stay up to date on the latest news as it relates to small businesses, retail, economic forecasts, and marketing trends to connecting them with Mailchimp’s business
• Build and maintain cross-functional relationships among communications, marketing, customer success, and data and analytics teams.
• Foster long-term relationships with customers and serving as the point of contact for customer and data work within the corporate communications team 

We’d love to hear from you if you have: 

• 6+ years of relevant communications, public relations, journalism, or marketing experience (in technology, B2B, or SaaS preferred)
• Knowledge of current media landscape and headlines, with an eye for good stories, of-the-moment content, and trends
• Proven ability to navigate and develop relationships with a broad group of teams to complete projects
• Ability to understand and analyze data and insights to turn them into storytelling opportunities
• Self-starter with experience managing projects from ideation to completion 
• Understanding of the Mailchimp platform, our business, and brand
• Interviewer skills and CRM experience a plus

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $96,000. For all other locations, base salary will vary by geographic market and will will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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