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From our new customer journey smarts and creative smarts to recommendation smarts, we help you get more done and sell more stuff.
Customer Success
Next level plans require next‑level planning
It’s like having your very own Mailchimp insider. As part of select custom plans, our Customer Success team proactively guides you and your marketing.
Human-first approach
We get to know your business to make recommendations that perform best for you.
Tailored Guidance
Our consultative approach outsmarts obstacles and expedites your success.
Ideas to execution
We translate your goals to tangible paths for successful outcomes.
Customer Success Managers help you grow with our platform
Our team is a combination of Mailchimp mastery and marketing optimization insight. Using best practices, we develop a personalized playbook to guide your performance outcomes.
Consultations to maximize your marketing
We have the expertise you need to achieve powerful results.
Strategy not Tech Support
Your Customer Success Manager provides deliverability optimization, audience engagement strategies, and campaign performance recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your meaningful growth.
Guided Onboarding
From just starting with Mailchimp to adding members of your team, we’ll help you get up and running quickly.
Multiple engagement options
Flexible and complimentary consultations via phone, virtual meetings, and email. Log in to your eligible account to connect with your dedicated contact.
Extended benefits
Beyond having a dedicated Customer Success manager, you’ll also have priority support access across all our customer facing teams with responses from our most senior specialists.
Service for maturing businesses
Customer Success is included with select custom plans with at least 500,000 audience members.
“From sharing best practices to creating step-by-step strategies to improve our campaign deliverability and customer engagement, Mailchimp has been a true partner to us.”
Lauren Hahn, Marketing Director, UrbanSitter
Ready to grow your business?
Discover more about Mailchimp’s custom plans
